I am in absolute Awe at the customer service of this dealership. I am a first time buyer and like all others, did some research into the bikes and sent out a few requests online about the bikes I like. I received a call the next day from Nigel. I explained my situation being I am NHS worker in need but I also knew my credit score was not the best. I thought that would have been a deal breaker.. However he reassured me he would help and would have some dialogue with the finance team as I was confident I could pay monthly on the amount he quoted towards my chosen bike. It was late in evening and he called back to say he had not got an answer back and he would call me in morning as he expected an answer by then. I got home the following morning from my night shift at the hospital and just as I was about to go and rest... I received the promised call realistically expecting the worse only to be greeted with the news I was approved for my new bike. I had to go through a few basic requirements but nothing unrealistic. I literally was unable to sleep after because of the excitement of owning my first bike and what a looker it is can't wait to get it in a couple weeks. Throughout the whole process I never felt pushed or uncomfortable at any stage and I think I have made a friend in Nigel. I have already started to recommend the company to mates and will continue to do so in the foreseeable future. I look forward to being a valued customer as I felt valued from the first call. Will update when I get my new machine.
Steve Barker, Website
Bought my first bike (MT07) from MCO and had it delivered to Norfolk after only seeing this bike via picture and video on their website due to Covid restrictions. The delivery was free of charge in this case which came as a surprise due to the distance.
Naturally, I did worry about buying a bike that I hadn't seen or test ridden.
I needn't have worried, the bike arrived at the time they said it would and the delivery experience was very friendly and professional. More importantly, the bike arrived in excellent condition as described and rides beautifully.
Based on my experience, I would highly recommend getting in touch with them if you're interested in a bike they are advertising.
Huge thanks to Lee at MCO and the delivery man (I didn't catch your name).
Bring on the summer.
M Brels, Google
amazing friendly staff can't do enough for you.
Keri Bates, Facebook
Very easy process to buy on line or over the phone.
Spoke to MCO on Tuesday, put a deposit down and they made it a priority to get through the workshop for a check so I could collect today (Saturday) as I live 3hrs away from their shop.
Got to the shop and the bike was waiting fully prepared to go. It couldn’t have been simpler especially at these difficult times.
I would recommend buying from MCO. The staff are friendly and honest. The description I got over the phone about the bike was completely accurate.
Very pleased indeed ????????????
Stephen Hendry, Facebook
Great Experiance from start to finish, quick and helpful. Thanks again to Nigel and the team ????????
Daryl Harris, Facebook
Just bought the Ducati 848 evo. A bit unsure as buying unseen but lee assured me it was as described and it was immaculate when delivered. He also arranged delivery a week earlier than predicted so as to arrive on my birthday. Very pleased with the purchase. All very easy Would totally recommend MCO for a bike purchase. Ty guys ????
Nigel Gazely, Facebook
Paul Bolton reviewed MCO Bikes —
5 star
February 9, 2019 ·
Fantastic experience from start to finish, Nige looked after me and was really helpful right through the process, would definitely recommend MCO to my friends, I am now in dreamland with my new bike !! Cheers guys �
Paul Bolton, Facebook
Great service, arranged everything - extras, paint job, delivery. Always quick to respond to calls or messages, I was never left waiting for a response. Highly recommended.
Adrian Brookes, Google
Hi Lee
Received my delivery Royal Alloy GP300 today which I am very pleased with, thanks very much.
I would also like to add that yourself at MCO made the transaction very easy with a courteous and professional approach. Your delivery person also was friendly courteous and professional.
It was a pleasure doing business with you at MCO, all the very best for Christmas and have great new year.
Best regards
Allan
Sent from my iPad
Allan Buckley, Google
Excellent service and advice ,great deals
kevin naylor, Google
Brilliant customer service, thank you
Daren Sharrock, Facebook
Keith Dawson recommends MCO Bikes.
July 21 at 9:18 PM ·
picked my ER-6F up on Saturday from Lee. absolutely love the bike. great service. picked it up 1 week after ordering and they put a new tyre on the front too. thanks again guys. see you when it's time to upgrade/ get a 2nd bike haha
Keith Dawson, Facebook
Can highly recommend excellent service and after service nothing is too much trouble and staff are a great bunch ...well done MCO ????
Julie Singleton, Google
Visited a few dealers in the area looking for a particular bike. All the gents at MCO were very friendly and knowledgable, with no hard sell. They offered me a fair price for my bike and sorted out my lovely new machine really quickly and painlessly. Thank you to Chris and the gang for a great service.
James Warburton, Google
I had a starting issue with my indian scout 60. Nick booked me in and told me about the service bulletin from Indian with a 5 year extension on the warranty for this issue which I qualified for. I took my bike in . They said it would take 1 1/2 hours and that's exactly how long it was. Great choice of stock (bikes, parts and kit), Fantastic staff, polite and full of knowledge. My bike now starts like a dream, putting a smile on my face. Thank you so much. I will definitely use them again and can't recommend them enough. Top team.
Kevin Simpkins, Google
Great service from Lee and the rest of the team. Well pleased with my purchase of my used z650. They delivered it in good time and Lee kept me informed of pre delivery service/checks etc. Even put on a new set of tires !
Mark Page, Google
The staff are amazing and cannot do enough to help but are not the "pounce on you as soon as you are in the door trying to sell you type". They do not push you to buy anything you don't need but are more than happy to spend the time talking you through all the options. Chris has been fantastic to deal with whilst buying my son's bike, and we're definitely heading back with my daughter when she's ready for her first motorbike.
Craig Bradshaw, Google
Bought a little Benelli TNT with 1 mile on the clock from MCO a few months back , would recommend lovely people to deal with bought the bike online and had it delivered by courier up to Falkirk in Scotland. My Son will be looking for a bike next spring would buy from MCO again.
Billy Paton, Google
This is a spectacular motorbike show room. It has a very wide selection of difderent manufacturer, style, type and size of motorcycles. The staff are extremely friendly and welcoming. I went here with my partner when he picked bought a 125cc Bike from there and the staff were very helpful and had the bike outside the showroom ready for.us when we went to pick it up. The access is a bit tight but there is plenty of space infront of the showroom as we were able to get a 4x4 landrover with flatbed trailer infront of the showroom and able to load the bike onto it.
Dominic Devonport, Google
C Icero Mac recommends MCO Bikes.
May 4 at 8:06 AM ·
I bought my NC750XA in 2019 through MCO's website and over the phone and I wouldn't bat an eye if I had to do it again today. No-nonsense service delivered by Lee, who arranged delivery to my door in London. It was still more affordable than going down to a dealership around here and buying it myself. The boys at MCO get a 10/10!
C Icero Mac, Facebook